FAQS

To place an order you have to select one or more items in the store and add them to the shopping cart through the button [Add to cart]. After that you can click on [Proceed to checkout] button in the cart popup and "View cart" to view all the selected products. Alternatively you can click on the [Cart] icon on the top right of the page and "View cart" button to view all the selected products. You can remove items clicking on [X] or modify quantities typing the new quantity in the specific field. You can then proceed to checkout, clicking the [Proceed to Checkout] button. During the checkout you will have to: a) provide you address details or log in if you already have got an account b) choose your delivery method; c) choose the payment method and provide related details d) click [Pay now] to complete your order. You can pay by credit card (American Express, Visa, MasterCard, Discover, JCB, Diners) or by PayPal. If the payment is successful the order is to be considered completed and you will receive a confirmation email If you have a business account, you will need to select the location you wish to ship to. If you have a payment term, you can either pay later or now.

Unless we already shipped your order, please Contact Us at once. Once an order is completed, it is not possible to cancel or modify it.

You will receive a confirmation e-mail with your order details once you have completed the checkout process.

Yes, you have to log in first and then go to the My Account page. Here will be able to view the orders you have recently made. Clicking on the Order number you can view all your orders details and track shipment.

Once your order is shipped, you receive a shipment confirmation email from us. Here you can find a link [View your order] leading you to an order summary page. On such page you find the tracking number and a link to the courier page in which you can check the status of your shipment. In addition to that, you can always check your orders history by visiting My Account. In this section you can find the details of your orders. Clicking on the order number you can view a link [Track shipment] for each item ordered.

You are kindly requested to check carefully the parcel and its content when it is being dispatched to you and, in case, inform the courier about any problem. Once you accept the parcel from the courier, we will no longer be in a position to consider claims regarding missing, wrong or damaged items.

Please see the Refund Policy

The product availability is always stated on the product page. All of our products listed on the site are almost always available. If not, please use the Product Notification form to be notified, when the product is back in stock.

Product ingredients are available on the product pages. For all other information, please feel free to Contact Us.

Each courier has its own policy, but normally they will inform you about the expected delivery date and about alternative options to collect your parcel (i.e. pick-up points). You can get this information and change your shipping options also on the courier web site, following the link provided on the order summary page.

You can pay by the most common credit card (American Express, Visa, MasterCard, Discover, JCB, Diners) or by Shop Pay, Apple Pay, Google Pay, PayPal. You can also establish credit terms with us by going through the registration process.

Payments are processed safely using the most advanced and utilized security systems in a trusted environment.

This site handles the following countries: Austria, Germany, Denmark, Netherlands, Norway, Sweden, Switzerland, Finland, Bulgaria, Croatia, Estonia, Czech Republic, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Cyprus, Malta, France, Belgium, Luxembourg, UK, Ireland, Italy, San Marino, Portugal, Spain Our U.S. site handles the rest of of the world.

Orders are shipped out of our warehouse via UPS, FedEx or LTL within 1-3 business days. Delivery times vary based on distance from warehouse and the shipping method you selected.

Yes, please review this page to review the Free Shipping rules for each country.

You are kindly requested to check carefully the parcel and its content when it is being dispatched. If the parcel is damaged you should immediately notify the courier and possibly not accept the parcel. You should then Contact Us.

In order to create a user account click on the account icon on the top right of the home page. In order to create a Business Account, you can use the Register pop up or click here

Once you are logged in, you can change your account information clicking on the account icon on the top right and select [My account]. In this section can modify your address

There are no passwords in this version of our site. You will receive a code to your email to login.

The personal information we ask you to provide to create an account is necessary for the completion and processing of orders. Without such information we will not be able to process your orders. Such information is strictly confidential and will not be disclosed or provided to third parties for marketing purposes or for other services. Please refer to our Privacy Policy for more details.

In order to complete and process orders and invoices you are necessarily requested to provide some personal data. Such information is personal and strictly confidential and we are committed not to disclose it or provide it to third parties for marketing or other purposes. You can always check and modify your personal information at any time, in the Account section of the webshop. If such information is not provided you will not be able to complete orders. You will always be requested to provide explicit authorization to receive communications or newsletters from us and you will always be able to deny or remove such authorization sending an e-mail to help@gflcosmetics.com or clicking on the Unsubscribe link you will find in the newsletters.

Yes, our webshop utilizes cookies, with the only purpose of customizing the service provided to clients.