Shipping policy

GFL SA (hereinafter referred to as "Company") is committed to providing efficient and reliable shipping solutions for our valued B2B customers. This policy outlines our standard shipping procedures, options, and costs associated.

Shipping Methods:

We offer a variety of shipping methods to meet your business needs:

  • UPS Standard: 2-15 business days delivery for smaller packages in EU. Costs are calculated based on package weight and destination.
  • FedEx Economy: 2-15 business days delivery for mid-sized shipments in EU. Costs are based on weight and destination zone.
  • LTL (Less-than-Truckload): For larger bulk shipments exceeding standard package dimensions or weight limits. Costs are quoted based on individual shipment characteristics and agreed-upon terms.

Default/Free Shipping Method:

Unless otherwise specified by the customer at checkout, or if free shipping is applicable, shipments will be sent via UPS Standard. Customers can choose alternative shipping methods during the checkout process, subject to additional fees.

Shipping Costs:

Shipping costs are calculated based on the selected method, package weight, dimensions, and destination. Accurate shipping costs will be displayed during checkout once you input your order details and destination.

Free Shipping:

Please see the default Free Shipping Rules by country.

We may offer free shipping promotions for specific orders or periods. The terms and conditions of such promotions will be clearly communicated on our website or through separate marketing materials.

Delivery Times:

Estimated delivery times are provided by the respective courier services and are based on typical service levels. They do not guarantee exact arrival dates and may be subject to change due to unforeseen circumstances like weather delays or customs clearance procedures.

Packaging and Palletization:

The Company is responsible for secure and appropriate packaging of your order unless otherwise agreed upon. LTL shipments exceeding pallet weight limits require proper palletization by the customer or at an additional cost.

Insurance:

All shipments are automatically insured for a basic amount based on the declared value of the goods.

Tracking Information:

Each shipment will be assigned a tracking number for your convenience. Tracking information will be available through the respective courier's website or provided directly to you via email.

Delivery Exceptions and Claims:

In the event of damaged or missing items, please notify the Company within 24 hours of delivery and file a claim directly with the chosen courier service. We will be happy to assist you with the claims process if needed.

Returns and Exchanges:

Returns and exchanges are subject to our separate return and exchange policy, available on our website. Any shipping costs associated with returns or exchanges are the responsibility of the customer.

Contact Us:

For any questions regarding our B2B shipping policy, please feel free to contact us at help@gflcosmetics.com.

Disclaimer:

This shipping policy is subject to change at any time without prior notice. We encourage you to review this policy regularly for updates.

Additional Information:

  • Specific transit times and service availability may vary depending on the destination within EU.
  • Special arrangements or pricing for high-value items or hazardous materials may require additional procedures and costs.
  • Customers are responsible for ensuring accurate and complete shipping addresses.

By accepting this policy, you agree to its terms and conditions. We are committed to providing a seamless and reliable shipping experience for our B2B customers.